http://www.colleenborgendale.com/places-we-want-to-visit daily 0.75 2018-01-27 http://www.colleenborgendale.com/new-blog-2 daily 0.75 2018-08-08 http://www.colleenborgendale.com/case-studies daily 0.75 2024-01-26 https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/4afd7568-10cf-40f8-98ce-1108e6b37b0e/LiveMore+ScreenLess+homepage+computer.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/667f6ec5-4855-4673-992e-3857350c68f8/Image+from+iOS+%281%29.jpg Case Studies - Make it stand out Interviewing test participants https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/4999ce33-8057-49ea-a666-753ccb6fdf42/Image+from+iOS.jpg Case Studies - Make it stand out The usability testing team taking notes and observing an interview. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/bff3a586-2407-4f9c-a960-176ee2710601/task01_heuristic-analysis.001.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/4970b7e8-bf98-4a4e-a4fa-dccb231d14af/CB_Affinity-Diagram.png Case Studies - Make it stand out The research’s team affinity diagram https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/d7f5fddc-9a70-4fe9-8900-45befd989567/homepage.png Case Studies - LiveMore ScreenLess Case Study Usability Evaluation https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1652058884264-HO1WRBXNSNQ6L5BX6FSX/Executive+Summary.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1652058884330-MJ1UUJ7BAO6SCF0Y3T6Q/Organization%27s+Purpose+Findings.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1652058884696-FPQOCTBJCEV6WIKFRRKE/Organization%27s+Recommendations.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/d58cd345-27c0-48b7-b12e-8f2e835f35f4/CB_RawData.png Case Studies - Make it stand out The research team’s raw data https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/42c4b0f5-951d-40f7-87ee-bb68442a9ab9/Pay+What+You+Can.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/4b995ce0-3fdf-47a7-942a-e102b0618fe9/About+page.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/011e7599-d7a6-4492-b363-06438f841e9e/Screen+Shot+2022-05-22+at+3.25.06+PM.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/5764ee6b-33c8-4b79-b307-fefb2c2979b5/Current+Journey+Map.png Case Studies - Make it stand out Click to view more details of the journey map. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/63360a4d-c051-4f35-90b5-134c1d0bbf60/HackerPen-+Competitive+Audit.png Case Studies - Make it stand out Logos of the companies researched for the competitive audit https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/3fb1fd20-8afd-41bd-adb0-4c301db55d85/Client+meeting+notes.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/942351a3-679d-49f8-8fe8-abbc6e474254/Interview+types.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/0c038b17-ae90-4c69-b3ab-e6904e0a5049/Future+Journey+Map.png Case Studies - Make it stand out Future journey map that identifies the opportunities for HackerPen and shows how the proposed features fit into the user’s journey. Click to view more details of the journey map. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/97b81eb4-ede4-4cab-acf6-1afa93b25bc5/Search+screen.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/f6bb684d-4717-4801-b094-c393956f9690/Interview+type+pop-up.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/8f042817-57e2-4e03-ae41-600858e046e7/Interview+details.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/75023a49-b8a2-4b59-bbb7-38c682f661fd/Image+from+iOS+%282%29.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/4cbe2fa8-faba-421d-9527-36a1ef4fb206/Kano+Analysis.png Case Studies - Make it stand out Click the photo to view a PDF of the Kano Analysis. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/9e9c2258-80f9-4fa0-b530-1a661246196f/Interview+feedback+form.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/58015387-f92d-4a0f-a78d-2ab1f074a9f2/About+page.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/d3ba29cd-b5c7-44e3-aeb1-7e581151b01b/Searchable+marketplace-1.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/04069190-5eed-4ad5-b22b-c22a1eab3ad9/Untitled+%282600+%C3%97+982+px%29+%281%29.jpg Case Studies - HackerPen Case Study New features for an existing website https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/7a05fa3b-5229-41a4-84c5-56c18f700278/HackerPen_Feedback.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/87d298a0-39b2-4e8f-a631-5818fb18cfaf/Searchable+marketplace.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/bb532b5e-8b72-4e04-9596-8fa029aa999a/IMG_6077.jpeg Case Studies - Make it stand out Some members of our team working on research https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1ade7020-3dbe-4888-9c4e-465949f110e8/Annotated+wireframes+%281%29.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/48f79f91-b4c7-4713-872c-d1c52b1fbc06/Image+from+iOS.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/fda4e429-3e73-46ac-9d68-74bf312b4421/Imagine+Deliver+case+study+banner.png Case Studies - Imagine Deliver Case Study Multi-touchpoint strategy https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/4b5a05f0-59df-45b6-90cd-28f955b19b3a/Imagine+Deliver+Four-up+quadrant.jpg Case Studies - Make it stand out Some LinkedIn Notes from the Deep Dive Research https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1b04f565-d431-4bca-a0c9-dc176b937dcf/Imagine-Deliver_Affinity-Diagram.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/949b873a-e2f9-4195-af1b-02ff631d4f26/touchpoint+strategy+map+%281%29.png Case Studies - Make it stand out Touchpoint Strategy Map Design by Samantha Heggem https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/8117fe4a-aec8-404f-9f0c-e697403e750a/Screen+Shot+2022-06-26+at+7.22.15+PM.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/c7c351ee-3d64-464e-b2fa-9d7f38666768/VB+User+Persona.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/8a7013bc-386a-47ed-96b1-f307cf1827f2/UX+Roadmap.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/d474de30-20b9-402e-bf89-1011c923aada/Frame+96.png Case Studies - Make it stand out An example of the information included for a UX research method https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/13e5c56a-3ed3-4e9f-845c-800bf3a04186/Frame+6+%281%29.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/76b17544-92cd-42f5-84b9-c512acefeeb8/Copy+of+Imagine+Deliver+case+study+banner+%281%29.png Case Studies - Virtual Bid Case Study UX strategy for everyone https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/19ec222e-d4ae-46ac-81cf-d851d9daa3be/Frame+95.png Case Studies - Make it stand out The introduction pages for the UX Strategy phases https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/9be252dc-46ad-4bec-b04e-74609020f360/Screen+Shot+2022-06-25+at+4.43.31+PM.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/fb796d8f-aeb2-4359-9f55-a7cc8bd7fe51/Screen+Shot+2022-06-26+at+7.29.51+PM.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/61d59492-de61-4b7f-bc61-6b33b4123b8a/JourneyMap_Mia.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/af2aafcf-5b4e-4f43-bef4-8dc01263b4f3/Product+page.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/f715d660-0786-44ce-a756-91a058d7f027/09-Team-Photo.jpg Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/d8b1f6ee-39e3-49f7-9f36-464968340183/Logos+%283%29.png Case Studies - Make it stand out Logos of the companies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/184919a7-eb2b-4dcf-8106-7efbad113156/VirtualBakingParty_sm.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/082844c3-d4d4-4756-9c95-0b58f3850da2/Virtual+baking+party.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/7d911e1f-f441-4547-948b-f94159cceaf3/BusinessGifts_sm.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/bb38ba69-e6f1-444e-876b-eff8b128f710/Persona_Mia.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/20ce027d-2188-4589-8921-8f6bf51fb071/Frame+1+%281%29.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/ed606949-99ba-4b1d-a3b2-dfffdaad53f9/CB_BIR_Heuristic-Evaluation.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/6fd395e3-dd6f-4507-9e8d-4954adfa7007/Touchpoint+Strategy+Map.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/41bb074a-afa3-49e0-adb8-411204d3b2a4/BIR+Interview+Notes+%28Copy%29+%281%29.jpg Case Studies - Make it stand out Snapshot of the synthesis showing the “Convenience” sectioned pulled from the Directed Storytelling Findings https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/a4b33840-6940-40db-8304-da6cfcf49a93/Customized+bundle.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/255587c3-3d3d-43a3-bf4b-6488a4617e76/Case+Study+Banner+%282%29.png Case Studies - Baking It Real Case Study https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/9ac24627-5ec3-44b5-907b-73a6b8ce8e1f/Frame+18+%281%29.png Case Studies - Make it stand out The homepage, shop page modal, and product pages of the original website. Click on the image to take a closer look. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/d678c33e-d3c3-401e-9426-f2cf693366b9/Business+gifts.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/03fdbf0e-58d0-4745-badc-e51ad7d4a4cb/Directed+Storytelling+%281%29.png Case Studies - Make it stand out Directed Storytelling interview with a self-purchaser https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/ae397cdd-0188-4526-8344-e1cbb871ea5f/CustomizedBox_sm.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/8e706ca1-5f10-4198-8906-a4773223cfd3/ProductPage_sm.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/b497f391-d613-4d79-ab04-5e9bb654fffe/Original+Urgent+Care+page.png Case Studies - Make it stand out MCHS’s urgent care page prior to the redesign https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/7ab96976-c7a1-4fb6-9711-cd5e643dc1df/UC-phone-wide.png Case Studies - Improving the Journey to Find Urgent Care Information Online Urgent Care Case Study https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/f3b1d714-843b-4f88-896b-576f8da743fd/UC-old-mobile.png Case Studies - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/ae10c88a-065f-4feb-9f6c-5446e296e3d5/UC-research-pages.png Case Studies - Make it stand out The variety of pages users landed on during user interviews. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/117d5190-4c38-45cf-a7a5-2a7683077855/UC-phone-laptop.png Case Studies - Make it stand out The redesigned urgent care page on desktop and mobile. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/aca8d729-4515-442a-a4f5-866f9524566f/UC-heatmap.png Case Studies - Make it stand out Heatmapping after the redesign to show the distribution of page clicks. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/8d50f173-6e60-4fa7-9f23-0b339098cf35/blog-03-tight.png Case Studies - Make it stand out The proposed design https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/505892d8-89a9-45c7-a09a-9426cd07bd99/Screenshot+2024-01-16+at+8.52.31%E2%80%AFPM.png Case Studies - Make it stand out Conducting a user interview and usability study session with a blog reader. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/ace58638-5a33-4253-84fd-708ffd3ae1b1/Screenshot+2024-01-16+at+8.58.55%E2%80%AFPM.png Case Studies - Make it stand out A screenshot showing stakeholders the areas of the blog that required design changes. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/b613a743-8369-49e1-a541-6afe2c9c8d10/blog-wide-02.png Case Studies - Optimizing Engagement with Design Changes Shine365 blog Case Study https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/fa00a87c-b2a4-4263-a76a-9529859a3fd2/blog-old-01.png Case Studies - Make it stand out The original Shine365 blog design as it had looked since 2015. https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1652153974174-Q6LAT8AW5A7T490Q7B6R/Homepage-media+%281%29.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1653254713640-9CD5PSS91VEXLUG2OEW0/HackerPen+social+%281%29.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1653870985991-N4I5SWBVQP9ND0VY1KHT/Imagine+Big+Ideas+social+media+%281%29.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1656303886380-3165WN1KJLNQEZQP2B91/spur+connect+social+media+%282%29.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1657817491433-T055NQPA3ZK2ZVVN3TDX/HackerPen+social+%282%29.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1706251835979-EI5Y2HRBB8GCHTEH8FBT/blog-01.png Case Studies https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/1706252900202-NV06WRQA7O3O1U9XUBP6/UC-phone-social.png Case Studies http://www.colleenborgendale.com/contact daily 0.75 2022-06-23 http://www.colleenborgendale.com/about daily 0.75 2025-05-02 https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/44436bf6-4f42-4215-8ad4-7332d5ca7bf3/0105Portraits-15.jpg About http://www.colleenborgendale.com/home daily 1.0 2025-05-02 https://images.squarespace-cdn.com/content/v1/56ea071540261d09ccdf1bcc/ddd67bd0-4f26-4a9e-8ad2-eede8f8ac12f/UC-phone-wide.png Home - 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